What We Do
In a word -
transformation.
We work alongside our clients to solve complex problems, navigate change, build happy, high-functioning teams, and develop expertise – enabling organisations to deliver on their ambitions.
We do this by combining our expertise in behavioural science and organisational systems to build capability and design end-to-end human performance systems that align people and processes, making high performance the natural outcome.
We do this by combining our expertise in behavioural science and organisational systems to build capability and design end-to-end human performance systems that align people and processes, making high performance the natural outcome.
These are not just change programmes, this is human performance architecture powered by behavioural science.
some of the challenges we’ve tackled beforE
How do we change the culture?
How do we get people from multiple organisations to work together towards a common goal?
How do we increase efficiency in our manufacturing process?
Which skills do I need in this role?
How do we teach ‘soft’ skills?
What’s the best way to teach technical, role-specific skills?
How can we provide a better service for our clients?
How do we encourage cross-selling?
Why won’t people follow the rules?
How do we change the culture?
How do we get people from multiple organisations to work together towards a common goal?
How do we increase efficiency in our manufacturing process?
Which skills do I need in this role?
How do we teach ‘soft’ skills?
What’s the best way to teach technical, role-specific skills?
How can we provide a better service for our clients?
How do we encourage cross-selling?
Why won’t people follow the rules?
How do we change the culture?
How do we get people from multiple organisations to work together towards a common goal?
How do we increase efficiency in our manufacturing process?
Which skills do I need in this role?
How do we teach ‘soft’ skills?
What’s the best way to teach technical, role-specific skills?
How can we provide a better service for our clients?
How do we encourage cross-selling?
Why won’t people follow the rules?
How can I get people working in line with our purpose and values?
How do we increase reporting?
How do we reduce accidents and incidents?
How should I restructure my department?
Should we cross-train everyone?
How do we make change a positive experience?
Why won’t people follow SOPs?
Which policy will be most effective?
Which skills do we need to lead in a complex, dynamic environment?
How can I get people working in line with our purpose and values?
How do we increase reporting?
How do we reduce accidents and incidents?
How should I restructure my department?
Should we cross-train everyone?
How do we make change a positive experience?
Why won’t people follow SOPs?
Which policy will be most effective?
Which skills do we need to lead in a complex, dynamic environment?
How can I get people working in line with our purpose and values?
How do we increase reporting?
How do we reduce accidents and incidents?
How should I restructure my department?
Should we cross-train everyone?
How do we make change a positive experience?
Why won’t people follow SOPs?
Which policy will be most effective?
Which skills do we need to lead in a complex, dynamic environment?
OUR MODEL
Our previous work has allowed us to hone our skills in a number of industries
including aviation, rail, government, training organisations, commercial real estate, schools, and more, in teams of only a few to communities of tens of thousands.
In doing so, we've developed and refined what we believe are exceptionally strong yet flexible models and assessments that work well in every setting – and can be taught to leaders to use in their own organisations.
In doing so, we've developed and refined what we believe are exceptionally strong yet flexible models and assessments that work well in every setting – and can be taught to leaders to use in their own organisations.
We’ve learned organisations do not always get the behaviour and results they want, but they do always get the behaviour and results their processes and people produce.
Results are driven in three
interconnected layers.
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Individual Capability
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Team Working
Organisational Systems
If one is misaligned, performance isn't optimised, and organisations may experience:
Low performance, frustration, disengagement
Poor relationships, teams resorting to the 'blame game'
Noticable drop in output, disengagement, and failure to achieve outcomes
Mistrust, rumours, and conspiract theories abounding
I-You-Us
I-You-Us is a simple model for delivering complex organisational ambitions.
I
Do I contribute what is required to deliver on our ambitions?
- Goal-oriented decision-making
- Working to strengths
- Growing expertise
You
Do you and I bring out the best in each other?
- Skills for feedback, influence, and smart collaboration
- Team working and relationships
Us
Do our systems make it easy and obvious for us to acheive our goals?
- Purpose, structures
- Roles, responsiblities
- Process & policies
- Active performance monitoring
- Competence
- Continuous improvement
Performance happens when all three align.